Privacy & Security

But 999's Privacy Policy – Your Data, Our Responsibility

This Privacy Policy clearly explains how your personal information is collected, stored, used, and protected on the But 999 platform. We believe your privacy is a fundamental right.

Last Updated: January 2026
Our Commitment
  • Your data is never sold to third parties
  • Fully secured with SSL encryption
  • You have the right to request deletion of your data
  • Consent can be withdrawn at any time

This Privacy Policy applies to all users of the But 999 website and mobile platform. By using the platform, you are considered to have fully accepted this policy. Any changes will be communicated on this page.

1 Introduction & Scope of the Privacy Policy

But 999 is a trusted online Sports Betting platform serving users in Bangladesh. We understand the value of your personal information, and this Privacy Policy sets out clearly what we do — and don't do — with your data.

This Privacy Policy applies to:

  • On the but999.bet website and all its subdomains
  • On the But 999 mobile application (if available)
  • Via our live chat and email support channels
  • Across all data collected during registration and transaction processing

But 999's Privacy Policy always complies with Bangladesh's data protection laws and international standards. This policy may be updated at any time, and the date of the latest revision will be noted at the top of the page.

2 What Information We Collect

But 999 only collects information necessary to deliver its services and maintain platform security. Full details are provided in the table below:

Data Type Example Why We Collect Your Data
Identity information Name, date of birth, national ID number Age Verification & Identity Confirmation
Contact Information Mobile number, email address Account Registration & Support
Financial Information Mobile Pay/Nagad/Rocket number, transaction history Deposit & withdrawal processing
Usage data Betting history, login times, preferred games Service Improvement & Personalisation
Technical Information IP address, device information, browser Security & fraud prevention
Location Data Approximate geographic location Regulatory Compliance

But 999 never collects your bank card PIN, wallet password, or full financial credentials. Any request for such information is fraudulent – please notify us immediately.

3 How & Where We Collect Your Data

But 999 collects information through several methods, each of which is described in detail below:

  • Provided directly: You provide information directly by completing registration forms, uploading verification documents, contacting support, or filling out surveys.
  • Automatically Collected: When you use the platform, certain information is collected automatically via cookies, web beacons, and log files.
  • Transaction processing: Transaction confirmation details are received from the payment provider upon completion of deposits and withdrawals.
  • Third-Party Verification: Limited information may be shared with trusted verification services for identity and age verification purposes.

But 999 will never proactively ask for your password, OTP, or full payment details by phone or email. Any such request should be treated as fraudulent.

4 How We Use Your Information

But 999 uses your information only for the legitimate purposes listed below. It is never used for any unauthorized purpose:

  • Account Management: To facilitate registration, verification, login, and account security.
  • Service delivery: To ensure the smooth operation of betting, gaming, and rewards services.
  • Financial Transactions: To process deposits, handle withdrawals, and issue bonuses.
  • Customer Support: To respond to your complaints and queries, and to resolve any issues you may have.
  • Security & fraud prevention: To detect account hacking, money laundering, and other illegal activities.
  • Legal Compliance: To meet regulatory requirements and comply with legal obligations.
  • Service improvement: To analyze user experience and continuously improve the platform.
  • Promotional Communications: To inform you about offers and bonuses (with your consent).

But 999 never sells your information to advertisers or marketing agencies. You can unsubscribe from promotional messages at any time.

5 Data Sharing & Disclosure Policy

But 999 may share your personal information with third parties in limited circumstances. Those circumstances are clearly outlined below:

  • Payment providers: Necessary information is shared to process Mobile Pay, Nagad, Rocket, and USDT transactions.
  • Identity verification services: With trusted verification partners for KYC processing.
  • IT Service Providers: With hosting, data storage, and cybersecurity partners (under strict confidentiality agreements).
  • Legal Authorities: In response to court orders, government investigations, or lawful requests from regulatory authorities.
  • Business transfer: In the event of a full or partial business transfer of But 999, the new owner will be bound by this Privacy Policy.

Rest assured: Outside of the situations mentioned above, But 999 never shares your information with any third party. Selling data to advertisers or data brokers is strictly prohibited.

6 Cookie Policy & Tracking Technologies

The But 999 website uses cookies and similar technologies in your browser. Cookies are small text files stored on your device that help improve the platform's functionality.

Cookie type Purpose Duration
Essential Login sessions, security tokens, language preferences Until end of session
Analytics Page visits, user behavior analysis 1 Year
Functional Personalised experience and preference storage 30 Days

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of But 999.

7 Data retention period

But 999 retains your data only for as long as necessary. Data is deleted in accordance with the following policy:

  • Account Information: Retained for up to 5 years after account closure (as required by law).
  • Transaction records: Retained for up to 7 years in accordance with financial regulatory requirements.
  • Support contact: Deleted 2 years after the issue is resolved.
  • Cookie & analytics data: Automatically deleted after 12 months.
  • Verification Documents: Retained for up to 3 years following KYC completion.

After the applicable retention period, But 999 automatically deletes or anonymises your data. You may also request early deletion at any time, provided there are no legal obligations requiring us to retain it.

8 Your Privacy Rights

Under But 999's Privacy Policy, you have the following rights:

Right to access – know what information we hold about you.
Right to Rectification – the right to have inaccurate or outdated information corrected.
Right to Erasure – the right to request deletion of your data under certain conditions.
Right to restrict processing – limit how your data is used.
Right to object – opt out of marketing communications.
Right to data portability – receive a copy of your data.

To exercise these rights, email us at support@but999.bet. But 999 will respond to your request within 30 days.

9 How we protect your data

But 999 uses industry-standard technology and processes to protect your data. Our security framework includes:

  • SSL/TLS Encryption: Every data transmission is secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): SMS OTP verification for an added layer of account security.
  • Firewall & DDoS protection: Advanced firewall to block unauthorized access and cyber attacks.
  • Regular Security Audits: Third-party security experts conduct regular system audits.
  • Restricted Access: Only authorized personnel have access to user data.
  • Encrypted Database: All stored data is held in encrypted databases.

While we maintain the highest security standards, no digital system is 100% secure. If you suspect a security issue, contact us immediately at support@but999.bet.

10 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

  • Email: support@but999.bet (typically responded to within 24 hours)
  • Live Chat: Click the chat button at the bottom of the But 999 website
  • Support Hours: 24 hours a day, 7 days a week

Once But 999 receives your complaint, an initial response will be provided within 48 hours and a final resolution within 30 business days. If you are not satisfied with the outcome, third-party dispute resolution is available.

For more details, visit our Terms & Conditions and Responsible Gaming page as well.

Your Privacy Is Protected at But 999

We don't just make promises – we actively work to protect your data at every step.

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End-to-End Encryption

Every piece of your data and every transaction is protected by bank-grade 256-bit SSL encryption. No third party can intercept or read it.

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Sale of Data Prohibited

Under no circumstances does But 999 sell your personal information to advertising agencies or data brokers. This is a non-negotiable policy.

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You're in control

You have the full right to view, correct, or delete your data at any time, and can withdraw your consent whenever you choose.

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Regular Security Audits

Third-party cybersecurity specialists regularly audit But 999's systems, identifying vulnerabilities and resolving them promptly.

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Transparent Privacy Policy

Our Privacy Policy is written in plain, straightforward language — no complex legal jargon. What you read is exactly what we follow.

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Fast Complaint Resolution

Any privacy-related complaint will receive an initial response within 48 hours. Our Bangla-speaking support team is always ready to help.

Start betting in a safe environment

You've read the But 999 Privacy Policy — and now you know how seriously we take your data security. Go ahead and register with confidence, and join Bangladesh's most trusted betting platform.

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